Privacy Policy

1. Who We Are

Illyrian Cycling DOO is a Montenegro-registered business providing guided and coached performance cycling services.

We are the data controller responsible for personal information processed through our website and in connection with our services.

Registered address: Jovana Tomaševića Boulevard 31, Podgorica, Montenegro
Company number: 5-0137283/001
PIB: 04403142

2. Information We Collect

When you contact us through our website, we may collect:

• Contact information: Name and email address.
• Cycling information: Optional details about your cycling level, programme preferences and requirements.
• Enquiry information: Any additional information you include in your message.
• Technical information: Limited technical data, including IP addresses, processed for website operation and security.

If you become a client, we may also collect information necessary to administer your booking and deliver our cycling services. This may include relevant fitness, medical, allergy and emergency contact information where required for participant safety.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide information about our programmes.
• Administer bookings and deliver our guided and coached cycling services.
• Assess relevant participation requirements and support rider safety.
• Process payments and maintain necessary business and accounting records.
• Maintain website security and improve our services.
• Send marketing communications where you have consented to receive them.

We process information where necessary to respond to requests, fulfil our contractual obligations, comply with legal requirements, pursue legitimate business interests or, where required, with your consent.

Health-related information is treated with additional care and collected only where relevant to safety and participation, with appropriate consent or other lawful grounds.

4. Sharing Your Information

We may share relevant information with service providers who help operate our business, including:

• Resend: Delivery of website enquiries and email communications.
• Render: Website hosting and associated technical and security services.
• GitHub: Delivery of optional website audio content.

We may also disclose information where required by law or to protect our legal rights and the safety of participants.

We do not sell personal information to third parties.

5. Accommodation and Transport

Illyrian Cycling's cycling programmes do not include accommodation or transport.

Our website may identify recommended hotels and provide links to external accommodation or transport providers. These services are separate from our cycling programmes and are subject to the relevant provider's own terms and privacy practices.

Where you specifically ask us to assist with a transfer, we may share the minimum necessary information with the relevant provider.

6. Payments

Where online payments or deposits are collected, they are processed securely via Stripe using its externally hosted payment pages.

When you choose to pay online, you are directed to Stripe to complete your payment. Payment card information is submitted directly to Stripe and is not collected or stored on Illyrian Cycling's website or servers.

We receive relevant payment confirmations and transaction information necessary to administer your booking and maintain business records.

Stripe processes payments in accordance with its own privacy policy and terms.

7. Data Storage and Retention

Website enquiries are delivered to us by email. We do not currently operate a website customer database or CRM system.

Personal information may be retained within our business correspondence, email services and necessary business records.

We retain information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet applicable legal and accounting obligations, or resolve disputes and protect legal rights.

8. Data Security and International Transfers

We take reasonable measures to protect personal information against unauthorised access, loss, alteration or disclosure.

Our website and email service providers may process information outside Montenegro. Where applicable, we take steps to ensure that international transfers are subject to appropriate legal safeguards.

9. Your Rights

Subject to applicable data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion or restriction of processing.
• Object to certain types of processing.
• Request a copy of information you have provided.
• Withdraw consent where processing is based on consent.

You may also have the right to complain to the competent data protection authority.

How to exercise your rights

To exercise your rights, please contact us using the details below.

10. Cookies and Website Analytics

Our website currently uses no cookies, advertising trackers, analytics platforms or similar tracking technologies.

We do not use Google Analytics, Meta Pixel or comparable visitor-tracking services.

If this changes, we will update this policy and implement any consent arrangements required by law.

11. Third-Party Websites

Our website may contain links to external websites and services. We are not responsible for their content, security or privacy practices. We recommend reviewing their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website or applicable legislation. The latest version will be published on our website with its effective date.

13. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Illyrian Cycling DOO
31 Jovana Tomaševića Boulevard
Podgorica, Montenegro
Company number: 5-0137283/001
Tax ID: 04403142
Email: ride@illyriancycling.cc
Website: www.illyriancycling.cc